Prompt 08 · Marketing and customers

Respond to a customer complaint

Prepare a calm response based only on verified facts.

What this prompt produces

A professional response that shows empathy, explains next steps and flags legal risk.

Copy-ready prompt

Draft a calm, professional UK-English response to this anonymised customer complaint: [SUMMARY]. Our verified facts are [FACTS]; our proposed remedy is [REMEDY]. Show empathy, explain the next action and avoid admitting unverified liability or making promises we cannot keep. Flag where legal review may be needed.

Before you use it

Anonymise the complaint. Verify every fact and remedy, and obtain legal review where liability or regulation may be involved.

Review the AI response for accuracy, missing context, unfair assumptions and actions that need professional judgement. You remain responsible for decisions and published content.